ScheelsReviews of scheels.com

This store has the blind leading the stupid. I just got off the phone with Trevor the manager and he is good but his employees are inexperienced and ignorant of the laws they are trying to play by. Long story short I won’t be buying anything from them again.

Avoid ordering anything from this company. They contract cut rate shipping and will do nothing to assist when the package is lost. Then they tie up your funds, refusing to refund. It could be months or never to resolve your lost order. The people who work their customer service repeatedly disconnect the chat in order to not help. The email customer service is no better. It felt like I was communicating with a prison warden or judge. If you want to speak to customer service, it is over 30 minutes on hold. They are not kind at scheels.com. A bit nicer in the store. I’ll never understand how a company (Scheels) takes a customer’s money, the customer never receives what they paid for and the company refuses to help!

Horrible company. Ordered something for Christmas 2024 and was told it would be here the 19th. Item never arrived so I contacted them and they said it was being shipped by the vendor and that it was delayed. I told them to cancel the order they said they can't but here's a return label for when it does come in I can return it. What a crap company. Hey Scheels, here's my order number if you want to make things right. 43878693

It’s been a month since I ordered and still haven’t got my product. Takes over and a half an hour on hold before you get a hold of somebody. They said that they would expedite my shipment and did not. It actually is taking longer than the first time that they screwed up. Terrible experience

Crap service, my mother recently ordered a backpack for my nephew for Christmas the package never arrived, tracking info didn’t work on the package, completely bogus all round and clearly BS, they accepted no responsibility and claimed the package was delivered “in the mailbox” a backpack left in a mailbox????? Yeah no, they had no tracking confirmation, no photo of the delivery and we checked the deliveries within hours of the alleged delivery time and checked the security cams on that day no backpack was ever delivered, they’ve refused to credit my mother her money back and now we’ll have to file a fraudulent charge with visa, don’t order from this company!!!

Horrific experience. I ordered UGG Tasmans for my sons birthday present. However there was never a delivery. I kept contacting and the agents would give the same response saying they needed to wait til USPS confirms it was a misdelivery. However i went on the phone with USPS who confirmed the delivery may have been stolen or misdelivered. I gave the info to the agents who refused to help me and even closed my chat without permission. I feel very disrespected and the lack of proper customer service is very unsettling.

Absolutely horrible. Canceled our Christmas order with no explanation after charging us.

If I could give a below zero star review, I would! This is a horrible company when it comes to customer service. I bought a jacket and when it came, I didn’t like the fit so I ordered the larger size to try as well. I returned the one that I didn’t want with a pair of shoes that I had ordered with the initial order, long story short, they are saying they never received the coat back in the return with the shoes so they are not giving me the credit. Ive spoken to several reps and they are not even doing an investigation, said I need to take it up with my credit card company… unbelievable! I have been ordering and returning online for years and I’ve never had an experience like this. They are horrible. I will never purchase anything from them again.