Average
Based on 597 reviews
Scheels3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Scheels is an American privately held, employee-owned and operated sporting goods and entertainment chain store headquartered in Fargo, North Dakota.
Scheels (scheels.com) has 597 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
597 approved reviews, newest moderated first
Carl J.
Digital receipt does not come up when emailed
Reply from ScheelsFeb 10, 2025
Thank you for your review. Please respond to the receipt email and this will go to our online customer service. We'd be happy to try to re-send it as an attachment or provide a different receipt method for you.
Timothy T.
I am a Silver Star Medal/ Purple Heart medal recipient. I have tried to receive help from Scheels and I can tell you that their “commitment to veterans” commercials are BS. Do not buy products from them.
Reply from ScheelsFeb 26, 2025
Thank you for your review, I apologize for your experience. If you are willing to reach out to us at [email protected] with more information, and some details regarding the interaction, one of our managers would like to look into this for you.
E J.
This was the Meridian location and the first time at this store, and I even talked to the Asset Control Representative and a Manager. Not the experience you want to have going into a beautiful new store, as nobody through any department ever asked, Do you need assistance or help finding anything? Not one! My son waited over 10 minutes in the gun room to check out and not once, did anyone acknowledge him or say, we will be right with you. They ignored him. Mind you there was one guy ahead of him. That isn't customer service. We had to walk downstairs and wait again where, we waited again and it wasn't much better. The woman was rather cold. So I decided to say something because its bad customer service, its a terrible first impression, and being told they would give me a gift card, I don’t want to gift card, I’m not complaining to get money, I’m complaining because your service was terrible. This is an Employee Owned Company, And super disappointing. I’m going to be honest I don’t think I would come back. Customer Service is Everything, And you failed at it. I simply told them fix it, Customer service makes the difference between a company succeeding or failing. Theres is more to a business than a beautiful store.
Lionel O.
Alert and helpful staff, very courteous and attentive. I love going to Scheels.
Reply from ScheelsOct 29, 2024
Thank you for your kind review! We appreciate you taking the time to share your experience and look forward to your next visit!
Jeremy T.
Seriously took the item out of my cart & took it offline after telling me minutes before they had plenty in stock.. I asked why is the camo $999 but the black is $1599.. had it in my cart for the $999 & when I went to checkout minutes later they deleted the bow off the site.. don’t trust this company,
Reply from ScheelsOct 23, 2024
Thank you for taking the time to submit a review. We apologize that the item sold out while you had the item in your cart. Unfortunately, items in the cart are not held for inventory, however, we will work to coach our team on verifying inventory to improve for the future. We value your feedback and take your concerns seriously. We apologize for any inconvenience this may have caused and hope that you will give us another chance to earn back your trust in the future. Thank you for bringing this to our attention.
KR H.
Wife was looking for a new pair of neoprene/rubber hunting boots. The salesperson went to great lengths to get different men's and women's boots for her to try on. And sizes. After helping her he helped me with the purchase of a new Leupold scope, rings and some accessories. Service is always GREAT! at Scheels. Along with their vast inventory.
Reply from ScheelsOct 23, 2024
Thank you so much for your kind words! We are thrilled to hear that you had a great experience at Scheels in Lincoln, NE. We pride ourselves on providing excellent customer service and it's wonderful to hear that our salesperson went above and beyond to help you and your wife find exactly what you were looking for. We appreciate your loyalty and can't wait to assist you with all your future outdoor needs. Happy hunting and enjoy your new gear!
JP N.
I am 23 hours from home on an out of state ND Archery deer hunt. Had big issue with my bow to the point that I could not use it, rendering my hunt potentially over. Took it into the Minot Scheels where Garrett inspected it all over and worked to get it back in working order. He tested it and had it safely back together for me after a little wait. Garrett’s customer service and awesome attitude helped me in a time of need. The people at Scheels are hands down the friendliest around out of any sporting goods/outdoors store. Again, thank you Garrett for helping me out to get my bow squared away and me back in the woods chasing deer!
Reply from ScheelsOct 23, 2024
Thank you so much for sharing your experience with us! We are thrilled to hear that Garrett was able to help you out and get your bow back in working order. Our team at Scheels is dedicated to providing top-notch customer service, and we are so grateful that we could assist you during your hunting trip. We appreciate your kind words and are happy to have been able to get you back in the woods chasing deer. Thank you for choosing Scheels!
Bret M.
I like the selection and the prices customer service is always great too
Reply from ScheelsOct 14, 2024
Thank you for the positive review! We are thrilled to hear that you enjoy our selection, prices, and customer service at SCHEELS. Our team works hard to provide a great shopping experience for all of our customers. We appreciate your feedback and look forward to serving you again in the future.
