Average
Based on 597 reviews
Scheels3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Scheels is an American privately held, employee-owned and operated sporting goods and entertainment chain store headquartered in Fargo, North Dakota.
Scheels (scheels.com) has 597 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
597 approved reviews, newest moderated first
Bradley R.
This store really goes above and beyond with customer service. Keep up the good work
Reply from ScheelsOct 14, 2024
Customer service is our #1 priority at SCHEELS! We appreciate your kind feedback and look forward to serving you in the future.
henry C.
Love going to the store
Reply from ScheelsOct 14, 2024
We love having you in the store! Thank you for your kind review and we look forward to your next visit!
Trey M.
Scheels is simply the best… I had a tree stand fail soon after buying it and they were amazing to work with and get a new stand… From the manager to the loading dock guys, each was kind and wanted to solve the problem immediately for me
Reply from ScheelsOct 14, 2024
Thank you so much for sharing your positive experience with us! We are thrilled to hear that our team at SCHEELS was able to quickly and efficiently resolve the issue with your tree stand. Our goal is always to provide exceptional customer service, and it's wonderful to hear that our manager and loading dock team went above and beyond to assist you. We truly appreciate your business and hope to continue serving you in the future. Thank you for choosing SCHEELS!
Joshua R.
The best experience in a sporting goods store EVER. I’ve worked in corporate retail for 20 years, and this is BY FAR the best looking, well-stocked, and engaging store I’ve ever been in. The assortment is amazing. The prices are reasonable. And the employees are so engaged into their jobs and putting the customers first, it’s almost infectious. I walked out in such a good mood because of how well I was treated. 874/10 would recommend.
Reply from ScheelsOct 14, 2024
Wow, thank you so much for your amazing review! We are thrilled to hear that you had the best experience ever at SCHEELS. We take pride in offering a wide assortment of products at reasonable prices, and we are so glad that our employees were able to make your visit so enjoyable. Thank you for recognizing their dedication to putting customers first. We are so grateful for your recommendation and can't wait to welcome you back in the future!
Doug H.
Great experience. Several employees asked if I needed assistance.
Reply from ScheelsOct 14, 2024
We are glad to hear that you had a great experience at our store. Our team members are always ready to assist customers and provide excellent service. We appreciate your business and look forward to serving you again in the future.
Mary G.
Sales gal informed me about applying for credit card - no pressure, but it had enough incentive for me to sign up and get a bag I really loved. Normally, I pass on all in-store credit cards. Both she and the gal who processed my application were excellent at what they do.
Reply from ScheelsOct 14, 2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that our sales team provided you with excellent service and made the process of applying for a credit card a positive one. We're glad to hear that you found a bag you really loved as well. We appreciate your business and hope to see you again soon at SCHEELS!
Cynthia L.
Prices are different at register than what is on shelf.
Reply from ScheelsSep 23, 2024
Cynthia, thank you for your review! I apologize for the discrepancy in your experience. We would happily send further details of your experience to the store team. Customer service is our top priority and we are always looking to improve. If you would like further follow up, please email us at [email protected] providing further details regarding which SCHEELS location you were at, and your contact information. We'd be happy to pass along this feedback for improvement. Thank you for choosing SCHEELS.
AC
This was my first time ordering from scheels. Easy to navigate their website. Their prices are very competitive. I ordered online, order was shipped fast and I recieved the order earlier than I expected. Updates were great.
Reply from ScheelsSep 23, 2024
Thank you so much for giving Scheels a try and for sharing your positive experience with us! We love to hear that you found our website easy to navigate, our prices competitive, and that your order arrived earlier than expected. We strive to provide excellent service and fast shipping, so we're happy to hear that we met your expectations. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
