ScheelsReviews of scheels.com

My first online order was receieved in three days, no problems. Would shop there again without hesitation.

They're in it for the money. Just like most companies. I guess they figure they have enough customers and really don't care about retun customers.

I was trying to make 9 payment from different cards, accounts, bank, PayPal-and the result was always-order cancelled. Wrong billing address, what was impossible(got confirmation from banks, everything was ok). Looks like they have a tons of troubles in their system. Really disappointed to online shop.support service said the problem on second it security protection system. Why it should be my problem. Need to wait 3-5 day when all my money will be returned.

Great instruction and patience while trying out multiple clubs!

The golf manager was a great help and super easy to deal with

Dropped off 2 high-end Cannondale bicycles wanting new drivetrains (front sprockets, rear cassettes & chains) plus jockey wheels for my derailleur. Their head technician insisted I didn't need new drivetrains but only a new derailleur. OK, but as soon as I drove 100 miles home they called demanding payment for the derailleur which seemed very odd because I asked to pay money up front which they declined. So instead of reading my credit card no# over the phone I returned the next day and paid for it. A few weeks later they called saying my bikes were ready. So I drove back the 100 miles to find the bikes STILL in unworkable condition and the head tech finally agreeing that I need complete drivetrains?? So I purchased $400 in inferior parts because they were now insisting that comparable high-end parts were not available! Then I drive 100 miles home only to get another call saying that since a $31 part was not paid for NO WORK COULD BE DONE ! Again they were asking I give my cc no# to customer service over the phone?? That will never happen !

Cindy in home furnishings was very nice and helpful

Normally I’m a huge fan of store and service, always make trip to store when in town. This time they all fell flat!! I made a purchase and CS rep wasn’t best to begin with, my purchase had to be picked up from another vendor (I live OOS) so she charged me $45 for shipping. Ok.. after purchase my spouse was making small talk to a salesman who mentions the Scheels in the state I live is actually now open. The shipping is free if not to far. It’s a bit of a drive but definitely worth $45. I go back to cashier station and request to have changed to Scheels in my state. CS reps say I have to work the same ‘happy’ person. The 1st time.., yay… her attitude was ever better… she gets a bit more rude like it’s my fault I didn’t ask. So I say, ‘you didn’t offer this as an option’ her reply ‘I don’t have a map of your state to know if you live close’ As you can tell it did not go well. I’m then informed 2 day shipping and I can pick up my item. After 4 days calling my store doesn’t have item. Going back and forth Finally get ahold call Colorado and yes.., they NEVER SHIPPED THE ITEM. Never reached out to me to let me they had issue, never sent it, nothing’ Just sat at their store for over a week. I get a ‘supervisor’ who confirms it has now been sent and I’ll be able to pick it 2.5 weeks after the purchase, when I made purchase to get 2-4 days and planned this 4 hour drive then. No real apologies, nothing.