ScheelsReviews of scheels.com

Equipment & Associations
15th Avenue South 4550, Fargo, North Dakota

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3.6

Average

Based on 597 reviews

Scheels3.6

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Scheels

Scheels is an American privately held, employee-owned and operated sporting goods and entertainment chain store headquartered in Fargo, North Dakota.

Scheels (scheels.com) has 597 customer reviews on Folks Told, with an average rating of 3.6 out of 5.

Also known as: scheels.com
Website: scheels.com
Category: Equipment & Associations
Location: Fargo, North Dakota
Listed on Folks Told: 2026

Scheels reviews

597 approved reviews, newest moderated first

Joe
Jul 21, 2024
Great customer service
I bought an item on sale and didn’t realize it rang up at full price until I got home. I called their customer service and they were able to refund me very easily over the phone.
Reply from ScheelsAug 5, 2024
Thank you for sharing your experience. It's great to hear that the customer service team was able to quickly and easily resolve the issue for you. We appreciate your feedback and hope you continue to have positive experiences with this company in the future. Thank you for choosing SCHEELS!
Bianca M.
Jul 19, 2024
Excelent customer service
Recently purchased, for some reason the order was being canceled within minutes, I contacted customer service and they helped me, they were very kind, the order arrived very quickly, it is a reliable store.
Reply from ScheelsAug 5, 2024
Thank you for your feedback! We're glad to hear that our customer service team was able to assist you and that your order arrived quickly. We strive to provide a reliable shopping experience for our customers, and we appreciate your support. If you have any other feedback or questions, please feel free to reach out to us. Thank you for choosing SCHEELS!
Aaron
Jul 18, 2024
Twilight Zone
I don't know what Parallel Universe I was in yesterday, but I want to return there, or I wish all companies would exist there. I had never heard of Scheels and was surprised that my order from this Tuesday was on my doorstep the next day. I see they exist in my State, but not my City, so it was just a general search for the items that resulted in me purchasing. The items were packed in a Tank of a box, there was no way the items could possibly be damaged... That and service faster than a Hooker on a good night means I'm going back to Scheels.com before I check anywhere else.
Robert L.
Jul 18, 2024
your people knew what they were doing…
your people knew what they were doing and were very polite .
Reply from ScheelsAug 5, 2024
Thank you for your kind words! We always strive to provide top-notch service to our customers. We appreciate your feedback and hope to see you again soon. Let us know if there is anything else we can assist you with.
Renee A.
Jul 18, 2024
The salesmen were very knowledgeable…
The salesmen were very knowledgeable and helpful. They made the shopping experience enjoyable.
Reply from ScheelsAug 5, 2024
Thank you for your kind words! We are so glad to hear that our salesmen were able to make your shopping experience enjoyable and that you found them knowledgeable and helpful. We appreciate your feedback and look forward to serving you again in the future.
Jessie K.
Jul 16, 2024
Russ Spicer is Awesome
Russ Spicer is an amazing person to work with! If we have any questions regarding coupons, jerseys, or payments, he always responds that same day and ensures we are taken care of. Thank you for supporting Eaton Area Park and Recreation District!
Reply from ScheelsAug 5, 2024
Thank you so much for your kind words and support! Russ Spicer truly is an amazing team member and we are lucky to have him on board. We appreciate your feedback and are thrilled to hear that you have had a positive experience working with him. Thank you for choosing SCHEELS!
Stephen B.
Jul 6, 2024
Ordered hard to find Brooks
Ordered hard to find Brooks running shoes on July 3rd. USPS had them by that afternoon and delivered three days later. Will buy from these folks again.
Reply from ScheelsAug 5, 2024
Thank you so much for your review! We are thrilled to hear that you received your Brooks running shoes quickly and that you had a positive experience with us. We look forward to serving you again in the future! Happy running!
Michael
Jul 5, 2024
Firearm purchase
I was given the attention needed since I was not experienced in purchasing a gun. All representatives, and there were several available, were very courteous, friendly, and knowledgeable. I would recommend anyone go to Scheels to purchase a firearm.
Reply from ScheelsAug 5, 2024
Thank you for taking the time to leave such a positive review! We are glad to hear that our representatives were able to provide you with the attention and assistance you needed during your firearm purchase. We take pride in ensuring that our staff is courteous, friendly, and knowledgeable, so it is great to hear that you had a positive experience with us. We appreciate your recommendation and hope to see you again in the future. Thank you for choosing Scheels!

ScheelsReviews of scheels.com

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What customers rate

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ScheelsReviews of scheels.com

Rating breakdown

What customers rate

Scheels reviews

Great customer service

Excelent customer service

Twilight Zone

your people knew what they were doing…

The salesmen were very knowledgeable…

Russ Spicer is Awesome

Ordered hard to find Brooks

Firearm purchase

About Scheels

More in Equipment & Associations

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Scheels reviews

Great customer service

Excelent customer service

Twilight Zone

your people knew what they were doing…

The salesmen were very knowledgeable…

Russ Spicer is Awesome

Ordered hard to find Brooks

Firearm purchase