ScheelsReviews of scheels.com

I ordered a $65 New Face cross body satchel from Scheels. It was not delivered on time so I called costumer service and over a two week period spoke with four different Scheels employees. They appeared very confident about assuring me my order was on the way and I would be getting it the following day. This did not happen. The last time the employee told me they would expedite it over night. It did not come. Finally, I gave up and called a final time and requested a reimbursement, which I was told would arrive in 2-4 busy days. What are the chances of me receiving this? It seriously felt like some sort of scam. BUY YOUR ITEM ELSEWHERE!!!!

Chase was extremely helpful and knowledgeable with all my questions about getting new shoes for work. Would go back because of him next time I need more shoes.

Used Shoes? I ordered a pair of Travis Mather shoes from them. I was is one of their stores on a recent business trip to Dallas and left extremely impressed. I tried the shoes on in a store that did not have my exact size, but they seemed extremely comfortable so I ordered the size needed online from them. I received the shoes and noticed one was discolored on the sole from use. I notified customer service and they said without any proof of anything that they must have been tried on in store. I told them that they must have the filthiest floors in the country. They offered me a $10 adjustment which I balked at. They then increased it to $20 after I said no thanks and sent pictures. They also sent a very thin canvas shoe, when they show the shoe in woven wool like I saw in store. There are no more responses from their customer service team after a few more emails after I said no to the $20 and sent a few more emails. They also seem to have blocked me from writing a review for the item on their site after I said I would because they did not satisfy me. Now I will return them when convenient for me, but the time is hard to find. I guess my time is irrelevant to them.Maybe I should just let my Credit Card company hat payment?

This is the place to order from. Prices are great....but the customer service is phenomenal. They deliver to the Northwest Territories.....most Canadian companies don't deliver here. Product came exactly as described, no hidden fees. My new go to place, Thanks Scheels!!

Ordered a McDermott pool cue. Arrived damaged, warped and used. Why would Scheels send something like this to a customer? Item also was not in original manufacturer’s packaging, no paperwork.

Bailey the shoe associate was absolutely amazing!! Ran back and forth for us. Was incredibly knowledgeable!!!! We ended up buying another pair of shoes because she knew so much and was so hard working!!!

What made this great was the ease in ordering the communications? The tracking the company stays with you with each one of their shipments. It was so nice and it was a great experience and the prices you cannot beat. Check them out. You won't be disappointed.

Something very unexpected just happened and I’m so impressed I felt compelled to let potential customers know. I ordered a pair of sneakers for my daughter at Christmas. She loved them, but needed a bigger size. I packed them up and printed the return label, then dropped them at the post office. I waited and the bigger pair never arrived. So I checked the tracking, but it wasn’t found. I IMMEDIATELY suspected I had taken them to the wrong shipper. I rechecked the return label I’d used and, sure enough, there was a tiny FedEx logo on it. I had mistakenly dropped it at the United States Post Office. I repeatedly tried contacting FedEx as well as USPS, but could not speak to a live person. Frustrated, I emailed Scheel’s via their “contact us” button. I explained it all and wondered, since they’re a large company that does a lot of FedEx business, if they could get a response from FedEx about the package. I don’t know if they actually did that or not. Probably not, but they DID send me a full refund for the lost pair and I hadn’t even requested that. I’m beyond impressed that a modern, large company would help me out in an instance like that when it was admittedly my fault. The only thing I’d suggest to Scheel’s is to make the shipping company’s name more prominent in the return instructions. It’s easy to miss. And if you’re a small business like me, you can get very used to the post office and just go there out of habit. Great company. Excellent prices, too.