ScheelsReviews of scheels.com

Made an online purchase and was sent the wrong size item. I contacted them and returned their item for an exchange of the correct size item. The correct item was never sent to me. so I contacted them again and they said it was out of stock so I asked for a refund. Refund was never given after being told "it was" and I actually had to file a PayPal claim to get my money back. Also the 2 people I talked to thru their online chat was rude. Never will purchase again

Ordered a pair of Hey Dudes for a Christmas gift. Shoestring was broken. Sent back for an exchange and they sent the exact same pair of shoes back to me! Will do business elsewhere!

These is a great store. My wife and I love shopping here.

Terrible experience!! 2 orders canceled and now I don’t have my staff gifts for Christmas. They should not let you order if there isn’t any stock

This was our first time to shop at Scheels. EVERYONE here was amazing and helpful. Best experience we’ve ever had. Grant in the men’s shoe department was awesome. Wonderful selection of quality merchandise. We will definitely come back next time we are in Dallas

I purchased a pair of shoes yesterday from the Mankato mn store. I needed to exchange for a different size today. I had asked for a wide shoe. I found out she had given me a regular width. I said you told me it was wide. She argued with me saying I did not. I have eworked in customer service for 40 years. What happened to the customer always being right

Friendly and helpful customer service!

When my order came in, I noticed that there was no packing slip or invoice enclosed. I called them, expecting a big problem. But they emailed me the packing slip right away. I was amazed at how easy it was to get through to them and get what I needed. I did not even have to wait that long to speak to someone. It was easy and painless. I can't say enough good things about these people. I had to return most of my order, and sent the items back incorrectly. They took care of it for me. They are wonderful!