Excellent
Based on 245 reviews
SmartCruiser.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560)Follow Us: Facebook: https://www.facebook.com/SmartCruiser/Twitter: https://twitter.com/smartcruiserInstagram: https://www.instagram.com/smartcruiser/YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
SmartCruiser.com (smartcruiser.com) has 245 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
245 approved reviews, newest moderated first
Karin
The best service you can have Jesper Fogh Sørensen Denmark
Reply from SmartCruiser.comMay 12, 2019
Thank you for your feedback. We appreciate those kind words! We look forward to assisting you with your next cruise vacation.
Keith
In a nutshell: Helpful, cheerful, forthright Prices very competitive
Reply from SmartCruiser.comMay 11, 2019
Thank you for your feedback. Concise! Like it! We look forward to helping you plan your next cruise vacation.
John
Our travel advisor has always been prompt and thorough with our plans.
Reply from SmartCruiser.comMay 11, 2019
Thank you for your feedback. We do our best to provide great service and value to our clients. We look forward to helping you plan your next cruise vacation
PEDRO M.
Very good prices. 5* assistance and costumer care. Really honest,safe and reliable. I am using SmartCruiser.com for more than 10 years and I definitely recommend their services!
Reply from SmartCruiser.comMay 11, 2019
Thank you for your feedback. We appreciate your loyalty. We strive to provide excellent service and great values to our guests. We look forward to helping you plan your next cruise vacation.
Robert
yes I recommend this travel agency to all my friends and family also I am going to make sure they call patty the cruise agent she treat me great she help me to complete my reservation and set up my trip she s great doing her job, I hope all the travel agencies have a great people like patty I have a great time on this cruise thank you patty
Reply from SmartCruiser.comMay 11, 2019
Thank you for your feedback. Your referrals are our greatest compliment. We are glad you enjoyed working with Patti. She is a wonderful asset to our team. We look forward to helping you plan your next cruise vacation
Ilan
dificult sometimes to get the agent
Reply from SmartCruiser.comMay 11, 2019
Thank you for your feedback. Our agents work a variety of schedules to cover all the time zones and to meet the needs of clients at all hours. Anyone of our agents would be happy to assist you when you call in to our center since it's not possible for our agents to be available all of the hours we are open. If you prefer to hear back from one specific agent, we will gladly take a message so they can return your call during their next shift. We take pride in providing great customer service. Please let us know your needs when we make your next cruise vacation plans and we will make the necessary notes.
Rich57
We have booked over 25 cruises with SmartCruiser over the past 10 years or so. Over the years we have received great service from three of their agents (Jennifer, Kim, and Amber). In addition to a painless booking experience, they also have our backs while we're at sea on those occasions when a cruise line is 'confused' about a promised onboard perk. It's also important to note that they offer some great deals. Their all-in price (after including onboard credits, etc.) is nearly always the best or second best across 5-6 travel agencies that we shop, including Costco Travel. When they are second best we usually book with them anyway due to their superior service. We highly recommend SmartCruiser to anyone seeking the best combination of price and service.
Reply from SmartCruiser.comMay 11, 2019
Thank you for your feedback. You love cruising as much as we do! We appreciate your loyalty. We have a wonderful team of cruise experts that are here to help you. We strive to provide excellent service and value to our clients. We appreciate your recommendation.
Ann
Kim, our agent, was very helpful as I coordinated a cruise with 10 friends and family members. She was responsive and patient with all my questions.
Reply from SmartCruiser.comMay 11, 2019
Thank you for your feedback. We are happy to know that Kim took good care of your vacation needs for your group. We hope to provide you that service and value again when you plan your cruise vacation.
