SmartpressReviews of smartpress.com

First, there’s SmartPress's website, which is one of the most usable websites I’ve ever come across. Everything was very intuitive and allowed for 1 million changes, so I could compare prices. The website is also quite beautiful. The variety of products and paper types is excellent. I ordered their sample booklet, and it arrived quickly. The quality of papers is excellent, and they offer papers in a great many choices of weight, color, gloss, and "ethicalness." I started looking around at their products and options offered, which brought to mind several questions that I asked in the chat function. This prompted an invitation to a video call to talk about my project with Keela. Wow. This impressed me! I am very much a beginner at printing things and was eager to have everything be perfect. She was infinitely helpful and patient, put me at ease, answered all my questions, and got me started on the right path. Subsequently, when I emailed Keela with follow-up questions, she always responded promptly and completely. The process of getting my book printed was labor-intensive on my end. SmartPress has marvelous graphic arts folks who happily corrected my mistakes---multiple times. I think I submitted eight "new-and-improved" manuscripts before we finally put together the one that was right in every way. Through all of this, they were infinitely patient with my process. I made *a lot* of changes, some of them pretty big. I changed my proof from hard to digital, increased the number of units I ordered by 300%, formatted and reformatted, changed the number of pages in my book, asked the project manager to mail a single copy to the copyright office in D.C., and more. All responses from the team supporting my job were positive. They were all genuinely dedicated to helping me get exactly what I wanted. And with all this customer service, my unit price was incredibly reasonable. After this single experience with printing a book, I’m a die-hard fan of SmartPress. I would unequivocally recommend SmartPress to anyone wanting to have materials printed. I will be back whenever I need anything printed.

Bookmarks looked great and were delivered on time

Quick turn around and good quality

Smartpress did a great job on our banners. The proof process was fast, easy and their customer service team was on hand to answer any questions we had. Thanks guys!

Spoke with customer support about a reorder that was printed on incorrect paper. They confirmed I reordered but when I explained how the cards were unusable and that what I received unusuable, I was given a recommendation to place and pay for another order with a different card stock. I expect when I re-order a product, I will receive the same product.

Incredible communication from the team, helped me swap a rush order in to receive the prints in time, quality came out great.

Easy working experience and great customer service. The product arrived quickly and the books are good quality, will be using this company again for printing

Printing was quick and the brochures looked great.