Quest DiagnosticsReviews of questdiagnostics.com

I have used Quest for several years for routine lab draws. Always got the results within a day or two. It has been a week and still dont have any results available on their patient portal. Trying to reach a human on customer service is nearly impossible. 40 minute wait to talk to a representative. Tried to call the local office and only get voice messages. Horrible service.

went to Quest in Deerfield (Leesburg, VA) for allergy testing ordered by a doctor right in the very same building. A week later, the doctor gets the results back—except they couldn't even finish all the tests because they didn't draw enough blood! The doctor's office tells me to go back to the lab so they can draw more blood and finish the job. That’s when the absolute nightmare begins. The total bill was nearly $900, with $185 coming directly out of my pocket. They had zero problem charging me for the entire thing, yet they only provided partial results by their own admission! Then, when I show up to get the rest of my blood drawn, they refuse and tell me I need another prescription. They know damn well they only did partial testing, but nobody can even tell me what's actually pending! To top off this absolute joke of a situation, the lady at the desk agrees I only got partial results, but then has the nerve to claim they didn't charge me for the whole test. If you didn't charge me for the whole test, then why does your own system say it's partial or 'not enough blood'?! Every single question I ask, all they say is, 'You have to call billing.' They are more than happy to snatch my money on the spot, but the second I have a legitimate question about their screw-up, suddenly it's my problem to chase down billing?! Look, I can accept an honest mistake, but refusing to fix the problem and actively screwing over the patient? What the absolute F****?!" Option 2: Sharp, Sarcastic & Furious "Let me get this straight: I go to Quest in Deerfield, Leesburg, VA for allergy tests ordered by a doctor in the EXACT SAME BUILDING. A week later, I find out they couldn't even finish the testing because they failed to draw enough blood. The doctor's office sends me back to the lab to finish it up, and that’s where the circus starts. They charged me for the ENTIRE order—almost $900 total, with $185 out of my own pocket—for partial results! But wait, it gets better. They won't draw the rest of the blood because suddenly I need a NEW prescription. They admit they only ran half the tests, yet no one can tell me what tests are actually missing! The icing on the cake? The receptionist agrees I received partial results, but then straight-up lies and says I wasn't billed for the whole thing. If I wasn't billed for it, why does the report literally state 'partial test / insufficient specimen'?! You ask one simple question at the desk, and their immediate response is to brush you off and tell you to call billing. They sure didn't mind taking my money directly, but taking accountability? Not a chance. An honest mistake is one thing, but this level of incompetence, utter lack of support, and total refusal to fix their own screw-up? What the F****?!" Stay away from Quest, and stay away from 19415 Deerfield Ave - Leesburg, VA

Extremely Disappointing and Poorly Handled Experience I had an extremely frustrating experience with Quest Mobile. My healthcare provider confirmed that my laboratory orders had been sent to Quest beginning in June, and my patient portal showed multiple pending tests. However, Quest Mobile repeatedly claimed that no lab orders could be found and placed the burden on me to resolve what appeared to be an internal communication or records problem. I explained that I have difficulty traveling and specifically needed mobile laboratory service. Instead of providing a meaningful solution or accommodation, I was redirected multiple times, asked to resend the same information, and left to coordinate between Quest and my provider. After significant time, stress, emails, and follow-up, Quest cancelled the appointment and issued a refund. The refund was appropriate, but it does not excuse the poor communication, lack of accountability, and the way my accessibility needs were handled. I would not use Quest Mobile again. Patients seeking mobile services may already be dealing with medical or mobility challenges and should not have to fight this hard for a clear answer. Order: 30913201

What an amazing person to be set up with to draw blood.. outstanding attitude, made us feel safe and calm. Helped my daughter with her concerns.. Very professional, calm soft speaking. Gentle hands, knew what she was doing. Thank you so much (PSR) Destiny, (site code) Q7H.. Panama City location..

I have been to Quest a number of times. Surprisingly the Quest in Beverly Hills is the worse in terms of staff professionalism and customer service. The staff were rude and unprofessional. I booked my appointment on Quest’s online portal but when I arrived to sign in, the appointment didn’t show up so I showed them the text message confirmation and after a long wait with not one patient in the waiting room except me, I was finally seen. DO NOT GO TO THE BEVERLY HILLS QUEST LOCATION.

Quest is the worst run company anywhere. My appointment was not honored even though I arrived early. Both check in kiosks are broken. I made a new appointment which was also not honored. Chat support said they could not help and call. I called and waited 75 minutes before the agent put me BACK on hold. It's been 90 minutes and counting. The CIO should be fired for gross incompetence. Other people had the same experience and tensions were high. The hapless staff did not even answer the question of how and when we could be seen. Walk ins were taken before appointments. This is an absolute, outrageous disaster. No respect for people's time. I hope this entire company goes completely out of business. I could not possibly be more angry and upset with this entire company, especially the C-Level idiots who let this happen. It used to be great.

I was told by the lab tech that my labs would be covered by Medicare. I got a bill from Quest charging me $225 for a test that was not covered by Medicare. I called the company and asked to talk to a supervisor about my situation. I was told that it was not possible to talk to a supervisor. I am retired and on Social Security. I do not have extra money for suprise medical bills like this. Lab Corp tells you upfront a d has you sign a paper informing you of any lab tests that would ot be covered by Medicare. I will never let Quest Diagnostics do ANY Labs on me ever again! Don't trust this company. They are not honest or fair and they don't even care.

Employees are rude at Arcadia location.