Bad
Based on 1,745 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The world's leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing and tests performed during patient treatment.
Quest Diagnostics (questdiagnostics.com) has 1,745 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
1,745 approved reviews, newest moderated first
Jeremy H.
I have been referred to quest diagnostics for bloodwork. I am leaving a 1 star review because of customer service. I tried to make an appointment online and the site just wouldn't register any information. Then I tried calling to book an appointment and there isnt even a way to speak to a real person. The automated machine is horrible at trying to set up any appointment. They need to revamp their services.
Cesar C.
LO MEJOR DE LO MEJOR ESTE LABORATORIO FUI HOY ME ATENDIERON MUY BIEN LA SEÑORITA ME AYUDO CON LA MÁQUINA PARA COLOCAR MIS DATOS MUY AMABLE FUERA DE ESO LA ENFERMERA NATALIE QUIEN ME SACO LA SANGRE SÚPER SUPER BUEN TRABAJO NO ME HIZO DOLER NADA MUY PROFESIONAL MUCHAS GRACIAS NATALIE
sherri F.
Over charge people ..went to clinic they drew my blood sent to quest diagnostics $2,900 insane and double charged several tests on bill .lab Corp is much cheeper ..Will never let them do my blood testing again .
Ruth D.
Quest overcharged me due to an issue with my insurance. I talked to the insurance and was advised to contact Quest with a message, but there is no way to contact them. If you call the phone numbers on the bills, an auto response announces a "wait time of over 25 minutes" (!!!). There is no link or place to post a note to Billing online. Bottom line, you can pay the bill as is, or... pay the bill.
Regina C.
Long wait times. Poor customer service. Unfriendly office. No receptionist
Tom D.
I am extremely disappointed with the lack of communication and follow-through surrounding my recent blood work. I had testing completed through Quest Diagnostics in both June and July, ordered by my primary-care physician at Millennium Medical Care in Herndon. Despite calling multiple times, visiting the testing location in person, and repeatedly checking my online account, I still have not received my results or a clear explanation for the delay. After the most recent blood draw, I also experienced a negative reaction, which made timely access to my information and prompt follow-up even more important. From a leadership and customer-service standpoint, this reflects a serious breakdown in communication, accountability, and patient support. Patients should not have to make repeated calls and personal visits simply to obtain their own medical information. I am asking Quest Diagnostics to review this matter, release my results immediately, explain what caused the delay, and have an appropriate representative contact me directly. Healthcare organizations handle sensitive and time-critical information, and patients deserve responsiveness, transparency, and a reliable process.
Terry
Add an appointment here today at 2:00 to get blood work done my doctor did not send the work order or they did and she just wouldn't find it so I told her I had it I would email her she gave me an email address I sent it to her she said it never came after about 5 minutes I got up and walked out very unfriendly I won't be back to see her
Dipak P.
There were so naive technicians you have at this particular location. Last time there was a lady and this time gentleman they probe needle twice to find the vessel and ultimately I had to firmly tell them to get me another person to perform the procedure to extract the required blood samples. This is Bad. I am seriously considering switching to LabCorp
