Quest DiagnosticsReviews of questdiagnostics.com

★☆☆☆☆ I will never use Quest Diagnostics again. This isn't about $27.93. It's about trust. Months after my blood work, Quest determined that I owed an additional balance because of an insurance adjustment. If they believed I owed more money, they should have sent me an itemized bill explaining the charge and asking me to pay it. Instead, they simply charged the card they had on file without contacting me or obtaining my authorization. I believe Quest's billing practice is equivalent to taking money from a customer without permission. Whether Quest believes its policies or agreements allow this is beside the point for me. If a company wants my money, it should ask for it, explain why it is owed, and allow me to review the bill before charging my account. I don't object to paying legitimate bills. I object to having money taken first and being told about it afterward. Those are fundamentally different things. Because of this experience, Quest has permanently lost my business. I now use another laboratory and will not return. If you value maintaining control over when and how your money is spent, I encourage you to ask Quest exactly what authority they believe they have to charge payment methods months after your visit.

I keep getting e-mails and logging in with my information and I keep being logged into another person’s medical records and test results. That is a violation of HIPPA LAWS. I am having to wait 45 minutes on hold. It would be quicker to contact an attorney.

Made an appointment, went in, brought me in right on time, absolutely painless, friendly and fast. Can't say enough about them, especially Deborah. What a gem!

I had a five star treatment from a woman named Maria quest diagnostics on Shrewsbury St., Worcester, MA. Very happy with my results.. very kind and courteous thank you Maria

Quest has come a long way in dealing with the public. My experience from making an appointment online to check-in and having blood drawn was perfect. Like a ballet, everything in sequence. No waiting, no hiccups. Judy was the most amazing phlebotomist! I'm going to ask for her every time. Thank you Judy!

Long waits. No human contact at check in. Then they require the same information each time at the kiosk. Must wait for 40 or more minutes just to drop off a specimen. The staff gives little instruction for tests, forcing me to repeat 24 hour tests. Find a different lab.

It was in time , very quickly and professionally My nurse was Angel from Sheridan street on Hollywood in Florida

Before having any blood tests completed, make sure that it is covered by your insurance. If it happens to get denied, you will be billed the standard retail list price which is significantly higher than the uninsured/self pay rate or the contracted insurance rate, with zero consideration of a compromise/adjustment.