Deborah
Great communication
Easy to order, great communication, fast service
Reply from SmartpressAug 11, 2026
Thank you so much! We appreciate you & look forward to working with you again!

Excellent
Based on 574 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smartpress creates brilliant print for designers, marketing professionals and iconic brands. They’re an online digital printer with an unsurpassed selection of stocks and specialty finishes for booklets, brochures, mailers, signage and more. Clients experience commercial printing with the ease and speed of online - all with personalized service that gives it a “local print shop" feel! Smartpress operates on three foundational principles: create premium quality print with world-class customer service and a commitment to social responsibility. They lead the industry in achieving social and environmental milestones like EcoVadis Gold and ISO 14001 certification. Smartpress is 100% employee-owned, Scopes 1 and 2 carbon neutral and home to one of the largest fleets of HP Indigo HD presses in the world.
Smartpress (smartpress.com) has 574 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
574 approved reviews, newest moderated first
Deborah
Easy to order, great communication, fast service
Reply from SmartpressAug 11, 2026
Thank you so much! We appreciate you & look forward to working with you again!
WILL L.
I'm a picky customer and wanted really custom and specific brochures and folders. Keela Cottew has been amazing to work with and super helpful and patient throughout the process. I will be ordering for years to come! Thank you!
Reply from SmartpressAug 11, 2026
Thank you so much for your kind words! We’re thrilled to hear Keela has made the process of creating your custom brochures and folders such a great experience. We truly appreciate your trust in us and look forward to working with you for years to come!
Kendra
The foiled bookmarks I got were great. Took off a star just because packaging was a bit lack lusted and the boomarks on the end were damaged from rubbing but otherwise, fast service and great product.
Reply from SmartpressAug 11, 2026
Thank you for your feedback! We’re glad to hear you were happy with the folded bookmarks and our fast service. We’re sorry to hear some of the bookmarks arrived damaged. We do process reprints at no cost for issues like the one you described, so please reach out to our Customer Service team if you’d like to take us up on that. We’d be happy to help!
Jonathan J.
Smartpress was so nice to work with! I had a sign done for my store and they printed it out flawlessly, plus since it was oversized they also covered the extra shipping since I didn't see it. Overall 5 stars very good will work with again!
Reply from SmartpressAug 5, 2026
Thank you so much for your kind review! We're thrilled to hear your store sign turned out flawlessly. We're also glad we could help with the oversized shipping and make the process a little easier for you. We appreciate your support and look forward to working with you again!
CC
I ordered cards and they arrived safely, and very well packaged. The cards in my first order were beautiful and the quality outstanding, but they were a bit off center. Smartpress went out of their way to make it right, I'm extremely impressed with the way they handled the issue and will be using them again.
Reply from SmartpressAug 5, 2026
Hello & I'm so sorry to hear the cards arrived off-center, and I completely understand how disappointing that must be. This is not the quality we strive to deliver. We'd be happy to reprint your order at no cost. I'll be reaching out to you via email shortly to get the reprint started and make this right. Thank you for bringing this to our attention.
Noah
Fast shipping, easy forms on the website, great product. It was much thinner paper than I anticipated, but I think that was my own mistake, not the company's.
Reply from SmartpressAug 5, 2026
Thank you for your thoughtful review! We're so glad you found our website easy to use, your order arrived quickly, and you were happy with the overall experience. Text-weight papers, like the 80# Text you selected, are designed to be lighter and more flexible, while cover-weight papers are thicker and sturdier. If you're looking for a more substantial feel on future projects, we'd recommend at least a 100# Cover stock. We also offer free Paper Sample Booklets on our website so you can see and feel our paper options before ordering. We appreciate your support and look forward to helping with your next project!
jason
good job. Nice communication and was able to have it shipped to my hotel
Reply from SmartpressAug 5, 2026
Thank you for your review! We're so glad to hear you had a great experience with our communication and that we were able to get your order shipped to your hotel. We appreciate your support.
Danielle
I’ve used their printing services many times over the years — for programs, invitations, and more for milestone events (graduations, weddings). They always provide excellent quality products for our special events!
Reply from SmartpressAug 5, 2026
Thank you for making Smartpress part of your milestone celebrations over the years! It means so much to know you've trusted us with everything from invitations to programs for such special occasions. We appreciate your continued support and look forward to helping make many more memorable events a success.