Excellent
Based on 574 reviews
Smartpress4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smartpress creates brilliant print for designers, marketing professionals and iconic brands. They’re an online digital printer with an unsurpassed selection of stocks and specialty finishes for booklets, brochures, mailers, signage and more. Clients experience commercial printing with the ease and speed of online - all with personalized service that gives it a “local print shop" feel! Smartpress operates on three foundational principles: create premium quality print with world-class customer service and a commitment to social responsibility. They lead the industry in achieving social and environmental milestones like EcoVadis Gold and ISO 14001 certification. Smartpress is 100% employee-owned, Scopes 1 and 2 carbon neutral and home to one of the largest fleets of HP Indigo HD presses in the world.
Smartpress (smartpress.com) has 574 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
574 approved reviews, newest moderated first
Mark A.
The staff is helpful and easy to work with and very accommodating to my multiple last minute revisions. They produce an amazing product and I was extremely happy with the results. I will continue to use Smartpress for future projects. Thank you for all that you do!
Tiga interior D.
First time I'm using smartpress, FIRST.... I love that there is a real human that picks up the phone . and I can get answers quickly . and the quality of paper, color just everything was perfect . and all the tweaks that were needed thank you !!! now I'm placing an order for the commercial interior design brochures the only thing I did not like was the charge for packing and shipping seemed excessive
Daisy
Interface was easy and straight forward. Shipping time average, quality average, and response time is below average. Overall 3 star taking into account all pieces.
Reply from SmartpressMar 16, 2026
Thank you for taking the time to share your feedback. I'm glad to hear that you found the interface easy and straightforward to use. That’s something we work hard to maintain for our customers. I’m sorry to hear that the shipping time, quality, and response time didn’t fully meet your expectations. We truly value feedback like this, as it helps us continue improving the overall experience for our customers. If there’s ever anything specific we can assist with on a future order, please don’t hesitate to reach out via live chat on the website or at customerservice@smartpress,com
Laurie P.
Easy to use website and they delivered as promised.
Hayden
We worked through several drafts patiently until arriving at a wonderful product. Thank you!
Kate B.
I was new to ordering bookmarks to promote my books and initially selected a lighter paper weight and smaller size than I intended. The team at Smartpress quickly stepped in, helped correct the order, and ensured everything was adjusted in time to meet my event deadline. They truly went above and beyond to make sure I was satisfied and that the bookmarks arrived exactly when I needed them. Excellent service and a great experience working with their team.
Jessica
I put in an order late for a large military event and the staff was so helpful getting the order right and taken care of. The programs that we ordered looked wonderful. The turn around time was incredibly quick. When I called to ask some questions for ordering it was so nice to talk with an actual person right away and get the support I was looking for.
Callie G.
We always have amazing service with Smartpress. Their customer service team is top notch. Great communication throughout the print process. I always know where the project stands, can ask questions quickly with a representative, and make adjustments along the way. The team at Smartpress is always friendly and so helpful. Their quality of print matches their service - always top-notch. 10/10 recommend.
